Terms of Service

We provide laundry pickup, professional wash-and-fold care, and delivery within our San Antonio service area. Turnaround times vary by the service option you select at scheduling (for example, our standard service is approximately 24 hours). Turnaround estimates begin once your laundry is picked up and are not guaranteed — events outside our control (weather, vehicle issues, unusually large loads) may cause delays.

When you schedule a pickup, you provide bag counts, service options, addresses, and contact information. Prices are displayed before you confirm your order. When you check out through Stripe, your card is authorized for the full order amount and is charged once your laundry has been delivered. You agree that the payment method you provide is authorized for use and that all payment information you supply is accurate.

Applicable sales tax is included in your order total.

You may cancel or reschedule a scheduled pickup free of charge any time before your laundry is picked up, either from your dashboard or by contacting us. Orders can be cancelled through the Service while in “scheduled” status; after pickup, orders can no longer be cancelled.

Please empty all pockets and remove personal items before pickup. We are not responsible for damage to or loss of items left in pockets or bags, or for items that require special care not disclosed in your special instructions. Do not include items that cannot be safely washed and dried in a standard machine, such as dry-clean-only garments, unless we have agreed in writing.

You are responsible for describing any special handling needs at the time of scheduling. We will follow reasonable care instructions provided, but we are not liable for outcomes consistent with those instructions or standard washing practices.

We take careful, professional care of every order. In the rare event an item is damaged or lost due to our handling, please contact us within 7 days of delivery with a description and, where possible, proof of the item’s value. Liability for damaged or lost items is limited to the greater of the cost to repair or replace the item, up to a maximum of $100 per order, unless a higher value was declared in writing before pickup.

You may need an account to schedule pickups, track orders, and manage payment. You are responsible for keeping your account credentials confidential and for activity under your account. You must be at least 18 years old to use the Service.

Promotional codes and discounts are valid only as described in their offer, may not be combined unless stated, and may be modified or discontinued at any time. Returning-customer discounts apply as described on our pricing page.

To the maximum extent permitted by law, our total liability arising from or related to the Service is limited to the amount you paid for the order giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

We may update these Terms from time to time. The current version is always posted on this page with its “Last updated” date. Your continued use of the Service after changes are posted means you accept the updated Terms.

Questions, complaints, or claims can be sent to support@210washnfold.com. These Terms are governed by the laws of the State of Texas.