Terms of Service

We provide laundry pick up, professional wash-and-fold care, and delivery within our San Antonio service area. Turnaround times vary by the service option you select at scheduling (for example, our standard service is approximately 24 hours). Turnaround estimates begin once your laundry is picked up and are not guaranteed — events outside our control (weather, traffic, vehicle issues, unusually large loads, or utility/machinery disruptions) may cause delays.

When you schedule a pick up, you provide bag counts, service options, addresses, and contact information. Prices are displayed before you confirm your order. When you check out through Stripe, your card is authorized for the full order amount and is charged once your laundry has been delivered. You agree that the payment method you provide is authorized for use and that all payment information you supply is accurate.

Applicable sales tax is included in your order total.

Life happens — plans change. You can cancel an order any time before your laundry goes into the wash, and the cancellation fee depends on where your order is in the process when you cancel. Any fee is charged immediately to the card on file, and the rest of the pending authorization is released automatically. Cancellations can be made from your dashboard or tracking page.

Scheduled — free. Cancel any time before we head your way at no charge.

On Our Way to Pick Up — $15 fee. Our driver is already en route, so cancelling now carries a $15 cancellation fee, charged immediately to your card on file.

Picked Up — $25 fee. If we have already picked up your laundry, cancelling carries a $25 cancellation fee, charged immediately to your card on file. We will return your bags on your normal delivery schedule, the same as if they had been washed. Your order will show “Cancelled, Pending Return” until your bags are back, and then “Cancelled, Order Returned.”

No cancellations once washing begins. Once your order reaches “Washing” status, it can no longer be cancelled online — please contact us and we will help.

After a cancellation, the order is final. To get laundry again, simply schedule a new pick up in the app, just like your first order.

Cancellations made by us (for example, when we cannot complete a pick up) are not subject to these fees unless we tell you otherwise.

Please empty all pockets and remove personal items before pick up. We are not responsible for damage to or loss of items left in pockets or bags, or for items that require special care not disclosed in your special instructions. Do not include items that cannot be safely washed and dried in a standard machine, such as dry-clean-only garments, unless we have agreed in writing.

You are responsible for describing any special handling needs at the time of scheduling. We will follow reasonable care instructions provided, but we are not liable for outcomes consistent with those instructions or standard washing practices.

Unclaimed Laundry: If we are unable to deliver your laundry due to inaccurate delivery information or a failure to provide delivery access, we will attempt to contact you. If your laundry remains unclaimed for more than 30 days from the original scheduled delivery date, you agree that the items are considered abandoned, and we reserve the right to donate or dispose of them without liability or refund.

We take careful, professional care of every order. In the rare event an item is damaged or lost due to our direct handling, please contact us within 7 days of delivery with a description and, where possible, proof of the item’s value. Liability for any damaged or lost items—including but not limited to clothing, linens, garments, and customer-purchased premium bag or container upgrades—is strictly limited to the lesser of the cost to repair or replace the item. Liability shall not exceed a cumulative maximum of $100 per entire order, regardless of the number of individual pieces or bags damaged or lost, unless a higher value was declared in writing and approved by us in writing before pick up.

You acknowledge and agree that we fulfill our wash-and-fold services utilizing commercial, third-party laundromat facilities or dedicated off-site processing locations. While we maintain strict quality control over our handling, cleaning, and processing protocols, we are not liable for any structural, chemical, mechanical, utility, electrical, or water malfunctions inherent to or caused by these facilities, their commercial equipment, or utility providers.

You may need an account to schedule pick ups, track orders, and manage payment. You are responsible for keeping your account credentials confidential and for activity under your account. You must be at least 18 years old to use the Service.

Promotional codes and discounts are valid only as described in their offer, may not be combined unless stated, and may be modified or discontinued at any time. Returning-customer discounts apply as described on our pricing page.

Our weekly membership provides recurring laundry service for a monthly subscription fee billed automatically through Stripe. When you sign up, we mail you your plan's branded XL bags (1, 2, or 3 bags depending on your plan), and each week we pick up those bags on your chosen day (Monday through Thursday) before 3 PM and deliver fresh, folded laundry back the next day before 3 PM. Additional bags in a week are priced by plan — $25 each on the 3-Bag plan, $30 on the 2-Bag plan, and $35 on the 1-Bag plan — and Tide or Gain detergent is included at no extra charge. Weekly membership pick ups are otherwise subject to the same service terms, including our cancellation policy, as standard orders.

You may cancel your membership at any time directly through your account dashboard or through the Stripe subscription confirmation email you received when you subscribed. Once your subscription is cancelled, your membership ends and no further weekly pick ups are scheduled. Amounts already billed for the current period are not refunded unless required by law.

Membership Text Updates: When you sign up for the membership, you can choose to opt in to text message updates. If you do, we will send you a one-time welcome text message when your membership is activated, confirming your pick up day and next steps. Texts about your weekly pick ups follow the same opt-in rules as all our other services: message frequency varies, standard message and data rates may apply, and you can reply STOP at any time to opt out. All text message communications are handled in accordance with our Privacy Policy.

To the maximum extent permitted by law, our total cumulative liability arising out of or related to your use of our physical laundry services, delivery services, and our webapp software platform (collectively, the “Service”) shall be strictly limited as follows:

(a) For Physical Property Claims: As outlined in Section 5 of these Terms, our maximum liability for any damaged, destroyed, or lost items (including garments, linens, and container upgrades) shall never exceed the lesser of the cost to repair or replace the item, up to a strict cumulative maximum of $100.00 per entire order.

(b) For Software or Digital Platform Claims: The Tap Wash Done software platform is provided on an “as is” and “as available” basis. In no event shall we be liable for any technical errors, server downtime, data loss, automated scheduling glitches, or payment processing delays. Any digital platform liability is strictly capped at a maximum of $50.00.

(c) No Consequential Damages: Under no circumstances shall 210 Wash & Fold, LLC, its members, or developers be liable for any indirect, incidental, special, consequential, or punitive damages. This includes, without limitation, any claims for loss of profits, loss of personal or business time, or personal inconvenience, even if we have been advised of the possibility of such damages.

We may update these Terms from time to time. The current version is always posted on this page with its “Last updated” date. Your continued use of the Service after changes are posted means you accept the updated Terms.

These Terms are governed by, and construed in accordance with, the laws of the State of Texas, without regard to conflict of law principles. Any legal actions, suits, or judicial proceedings arising from or relating to these Terms or our Service must be filed exclusively in the state or federal courts located in Bexar County, Texas, and you explicitly consent to the personal jurisdiction of such courts.